Privacy Policy

Of course, below is a draft privacy policy based on the shipping and delivery information you provided to Qafarrin. Please note that this draft provides a general framework and should be reviewed with legal counsel for your specific legal needs.

Qafarrin Privacy Policy

Last Updated: May 30, 2025

1. Introduction As Qafarrin ("Company", "we", "us", "our"), we attach great importance to the privacy and protection of personal data of our customers and website visitors ("you", "user"). This Privacy Policy explains what personal data is collected within the scope of the services offered by Qafarrin (including your orders), how this data is used, with whom it is shared, the rights of data owners and how the security of this data is ensured.

2. Data Controller Qafarrin is responsible for the processing of your personal data as the data controller.

Email: info@qafarrin.com
Customer Service Phone: +90 (532) 289 96 18

3. Personal Data Collected In order to provide you with services, we may collect and process the following personal data:

Identity and Contact Information: Your name, surname, delivery address, e-mail address, telephone number.
Order Information: Information such as the products you purchased, order amount, order date.
Shipping and Delivery Information: Your shipping tracking number, delivery status information.
Customer Service Records: Information you share when you contact us via email or telephone, and recordings of your conversations (to the extent permitted by law).

4. Purposes of Processing Personal Data Your personal data is processed for the following purposes:

To receive, confirm, process and complete your orders.
To ship and deliver the products you purchase to your address.
When your order is shipped, we will send you your cargo tracking number via e-mail or SMS so that you can track the status of your cargo.
To perform invoicing operations.
To respond to your questions, requests and complaints within the scope of customer services (Our customer services are available between 09:00-18:00 on weekdays).
To develop and improve our services.
To comply with our legal obligations (e.g. consumer law, tax law).
To contact you when necessary.

5. Legal Reasons for Processing Personal Data Your personal data is processed based on the following legal reasons in accordance with the relevant legislation, primarily the Personal Data Protection Law (KVKK):

Directly related to the conclusion or performance of a contract (creation and delivery of your order).
It is mandatory for the data controller to fulfill its legal obligations.

Provided that it does not harm the fundamental rights and freedoms of the person concerned, the legitimate interest of the data controller Data processing is mandatory for their interests.
Your explicit consent is required (for example, your consent will be obtained for marketing and promotional communications).

6. Transfer of Personal Data to Third Parties Your personal data may be shared with the following third parties in line with the purposes stated above and in accordance with the legislation:

Cargo Companies: In order to deliver your orders to you, necessary information such as your name, address and contact information is shared with our reliable business partner Yurtiçi Kargo. Yurtiçi Kargo delivers every weekday (Monday - Friday) between 09:00 - 18:00. Deliveries are not made on weekends and public holidays.
Payment Institutions: With the relevant banks or payment service providers for the purpose of securely performing payment transactions.
Authorized Public Institutions and Organizations: Due to legal obligations or upon the request of official authorities.
Suppliers and Business Partners: With our business partners, such as IT infrastructure providers and email/SMS sending service providers, from whom we receive support in order to provide our services, only to the extent necessary and within the framework of their confidentiality commitments.

7. Storage Period of Personal Data Your personal data will be stored for the period necessary for the purpose for which they are processed and, in any case, for the storage periods stipulated in the relevant legal legislation. Once this period expires, your data will be deleted, destroyed or anonymized in accordance with the KVKK.

8. Rights of the Data Owner In accordance with Article 11 of the KVKK, you have the following rights regarding your personal data:

To learn whether your personal data is being processed,
Request information regarding your personal data if it has been processed,
To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
To know the third parties to whom your personal data is transferred, either domestically or abroad,
Request correction of your personal data if it is processed incompletely or incorrectly,
Request the deletion or destruction of your personal data within the framework of the conditions set forth in Article 7 of the KVKK,

Transactions made in accordance with clauses (d) and (e) , to request notification to third parties to whom your personal data has been transferred,

Your processed data is processed exclusively by automatic systems. To object to a result that is to your detriment through analysis,
To request compensation in case you suffer damage due to the unlawful processing of your personal data.

To exercise these rights You can contact us via the contact addresses stated above.

9. Data Security All necessary technical measures are taken to ensure an appropriate level of security in order to prevent unlawful processing, access and preservation of your personal data. and we take administrative measures.

10. Shipping Fee and Tracking Information Shipping fee is free for orders over 500 TL. When your order is shipped, your cargo tracking number will be sent to you via e-mail or SMS. With this tracking number, you can easily track where your cargo is.

11. Changes to the Privacy Policy Qafarrin reserves the right to make changes to this Privacy Policy from time to time. The updated policy will be effective as of the date it is published on our website. It is the user's responsibility to follow the changes.

12. Contact You can contact us for any questions and requests regarding the Privacy Agreement or the processing of your personal data:

Customer Service: +90 (532) 289 96 18 (Weekdays 09:00-18:00)
Email: info@qafarrin.com

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